Terms of Service

01

Agreement and definitions

These Terms of Service form a binding agreement between Introd (“Introd”, “we”, “us”) and the person or organisation using the service (“you”). By creating an account, accessing the application or paying an invoice you accept them. If you do not accept them, do not use Introd.

Where you have signed a separate written order form or master agreement with us, that document controls to the extent it conflicts with these terms.

• “Service” means the Introd application, API, website and related support.
• “Customer Data” means data you submit or authorise a connected source to share, and the outputs derived from it for your account.
• “Workspace” means a shared team environment and the members invited to it.
• “Administrator” means a workspace member with permission to manage membership, settings and billing.

02

Your account

You need an account to use Introd. Keep your credentials secure, give us accurate information, and tell us promptly if you believe someone else has accessed your account. You are responsible for activity that happens under your credentials.

You must be at least 16 years old. If you sign up on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms, and “you” means the organisation.

03

Acceptable use

Introd exists to make good introductions easier. Do not use it to do the opposite. The list below is illustrative rather than exhaustive.

• No spam, bulk outreach, sequences or automated messaging through the network.
• No scraping, crawling or bulk extraction of the network, and no circumventing rate limits.
• No uploading or connecting data you do not have the right to use, including lists you purchased.
• No reverse engineering, decompiling, benchmarking for a competing product, or reselling access.
• No harassment, impersonation, discrimination or unlawful activity.
• No probing, scanning or load-testing our systems except under the responsible disclosure programme.
• No use of the Service to build a competing relationship-intelligence dataset or model.

We may suspend access immediately, without prior notice, where use presents a security risk, exposes us or another customer to liability, or is plainly abusive. We will tell you why as soon as practicable.

04

Your content and data

You keep ownership of Customer Data. You grant Introd a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Data solely to provide, secure and support the Service for you, and to comply with law. That licence ends when the data is deleted.

You are responsible for having a lawful basis to connect contact, calendar and message data from third-party accounts, and for complying with the terms of those platforms and with the privacy rights of people in your network.

• We do not sell Customer Data and do not use it to advertise.
• We do not use Customer Data to train third-party foundation models.
• We may use aggregated, de-identified statistics that cannot reasonably identify you or any individual to operate and improve the Service.
• How data is collected, retained and deleted is described in our Privacy Policy, which forms part of these terms.

05

Third-party integrations

Introd connects to services we do not control, such as email, calendar, messaging and professional networks. Your use of those services is governed by their own terms, and they may change or withdraw access at any time.

We are not responsible for third-party services, and a change on their side that limits a feature is not a breach of these terms — though we will tell you and, where a paid feature becomes materially unavailable, work with you on a fair remedy.

06

Subscriptions, billing and taxes

Paid plans renew automatically for the term you selected, monthly or annually, until you cancel. Fees are charged in advance and, except where the law requires otherwise, are non-refundable, including for partial periods and unused seats.

You authorise us and our payment processor to charge your payment method for all fees due, including applicable taxes.

07

Intellectual property

Introd, its software, models, brand, design and documentation remain ours and our licensors'. These terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service while your subscription is active, for your internal business purposes.

Nothing here transfers ownership of our intellectual property to you, or of yours to us.

08

Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under these terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound by similar obligations.

These obligations do not apply to information that is public through no fault of the recipient, independently developed, or lawfully received from a third party. Disclosure required by law is permitted with prompt notice where legally allowed.

09

Availability, support and changes

We work to keep Introd available and improving, and we monitor availability continuously. Planned maintenance is scheduled outside peak hours where possible, with advance notice for anything expected to cause downtime.

We may modify, add or discontinue features. Where we remove something material to a paid plan, we will give reasonable advance notice and, if the change materially degrades what you bought, you may terminate and receive a pro rata refund of prepaid fees for the remainder of the term.

• Support is provided by email to all paid plans during US business hours.
• Team and enterprise plans may have separate response-time commitments in an order form.
• The API may be rate limited to protect service stability; limits are published in the documentation.
• Beta or preview features are clearly labelled, offered as-is and excluded from any service commitment.

10

Security and privacy

We maintain administrative, technical and physical safeguards designed to protect Customer Data, described in our Trust Center. Where we process personal data on your behalf, our data processing agreement applies and is incorporated by reference.

You are responsible for your side of the shared model: managing who has access to your workspace, enforcing multi-factor authentication or SSO, and removing members who leave.

11

Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and that it will perform materially as described in our documentation during a paid subscription.

Otherwise the Service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee any particular introduction, response, outcome, deal, hire or investment. Introd surfaces paths; people decide.

12

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility.

Our aggregate liability arising out of or relating to these terms is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or one hundred US dollars.

These limits do not apply to your payment obligations, either party's breach of confidentiality, indemnity obligations, or liability that cannot be excluded by law, including for fraud, death or personal injury caused by negligence.

13

Indemnification

You will defend and indemnify Introd against third-party claims arising from Customer Data you had no right to connect or use, your breach of the acceptable use section, or your violation of law or of a third-party platform's terms.

We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes their intellectual property rights, and will pay damages finally awarded. If such a claim arises we may modify the Service, obtain a licence, or terminate the affected subscription and refund prepaid unused fees.

In each case the indemnified party must give prompt notice, allow the other to control the defence, and provide reasonable cooperation.

14

Term and termination

These terms apply for as long as you have an account. You can cancel at any time from your account settings; cancellation takes effect at the end of the current paid term and you retain access until then.

We may suspend or terminate an account that materially breaches these terms if the breach is not cured within 10 days of notice, or immediately where cure is impossible or the breach creates risk to others.

• On termination your right to use the Service ends and workspace access is removed.
• You can export Customer Data for 30 days after termination; after that we begin deletion.
• Provisions that by their nature should survive — ownership, confidentiality, disclaimers, liability limits, indemnities and dispute resolution — survive termination.

15

Governing law and disputes

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and negotiating in good faith for 30 days. If that fails, the exclusive venue is the state and federal courts located in Travis County, Texas, and both parties consent to personal jurisdiction there.

Either party may seek injunctive relief in any court to protect intellectual property or confidential information.

16

General

These terms, together with the Privacy Policy, any data processing agreement and any order form, are the entire agreement between us and supersede prior discussions.

• Assignment: you may not assign these terms without our consent, except to a successor in a merger or sale of substantially all assets. We may assign on the same basis.
• Severability: if a provision is unenforceable, the rest remains in effect.
• Waiver: failing to enforce a provision is not a waiver of it.
• Force majeure: neither party is liable for delays caused by events beyond reasonable control.
• Notices: we send notices to your account email; you send notices to legal@getintrod.ai.
• Changes: we may update these terms and will post the revised date above, with at least 30 days' notice by email for material changes. Continuing to use Introd after they take effect means you accept them.
• Publicity: we will not use your name or logo publicly without your written permission.