Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Introd Technologies Inc. (“Introd”, “we”, “us”) and govern your access to and use of the Introd platform, websites (including getintrod.ai), APIs, integrations, and any related services (collectively, the “Service”). By creating an account, clicking “Accept”, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for safeguarding your credentials and for all activity under your account. You must promptly notify us at security@getintrod.ai of any unauthorized access. We may require additional verification for certain accounts or features.

3. Access and license

Subject to these Terms and your payment of applicable fees, Introd grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal purposes during the subscription term.

4. Acceptable use

You agree not to, and not to permit anyone to:

• Reverse engineer, decompile, or attempt to derive source code from the Service.
• Use the Service to send spam, harass, defraud, or violate any person’s privacy or rights.
• Scrape, crawl, or otherwise harvest data beyond rate limits or in violation of our APIs.
• Use the Service for benchmarking, building a competing product, or training competing models.
• Interfere with the security, integrity, or performance of the Service.
• Upload malware, infringing material, or content that is unlawful in your jurisdiction.
• Use the Service to make hiring, lending, housing, insurance, or other legally significant decisions about individuals.

5. Your content and data

You retain all rights in the content, contacts, and data you submit or that we collect on your behalf (“Your Content”). You grant Introd a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, modify, and process Your Content solely as necessary to provide, secure, and improve the Service for you, and as otherwise permitted by our Privacy Policy. You represent that you have the rights and lawful basis to provide Your Content to Introd.

6. Third-party integrations

The Service can integrate with third-party services (for example, Google, Microsoft, LinkedIn, and CRMs). Your use of those services is subject to their terms. Introd is not responsible for third-party services and may suspend or modify integrations at any time.

7. AI features

If a feature is identified as AI-assisted, its output may be inaccurate, incomplete, or unsuitable for your situation. You are responsible for reviewing an output before relying on or sending it. These Terms do not make a separate promise about a provider's training or retention practices; any applicable commitment must appear in the current Privacy Policy, a signed order, or a signed data-processing agreement.

8. Feedback

If you send us suggestions, ideas, or feedback, you grant Introd a perpetual, irrevocable, royalty-free license to use them without restriction or compensation to you.

9. Plans and billing

Available prices, billing intervals, included seats, extra seats, and add-ons are shown on the current pricing page and, where applicable, at checkout or in an order form. Any renewal, trial, cancellation, refund, or price-change term is only the term expressly presented before purchase or in a signed order, subject to applicable law. This page does not promise a free trial, a particular cancellation path, or a refund. If public pricing conflicts with a completed checkout or signed order, the completed checkout or order controls for that purchase.

10. Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, GST, withholding, or similar taxes, other than taxes based on Introd’s net income.

11. Intellectual property

The Service, including all software, models, designs, trademarks, and documentation, is owned by Introd and its licensors and is protected by intellectual property laws. Except for the license expressly granted to you, Introd reserves all rights.

12. Confidentiality

Each party will protect the other’s non-public information using at least the same degree of care it uses for its own confidential information, and not less than a reasonable degree of care, and will use it only to exercise rights and perform obligations under these Terms.

13. Privacy and security

Our processing of personal data is described in our Privacy Policy and any signed customer-specific terms. Before purchasing, you may email privacy@getintrod.ai to ask what privacy, security, or data-processing documentation is currently available. Providing that contact route is not a promise that a particular certification, region, safeguard, or addendum is available.

14. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if your account is used in a way that threatens the security or integrity of the Service, or as required by law. You may stop using the Service at any time. Upon termination, your right to access the Service ends. Any export access and the timing of deletion or retention depend on the available product capability, your signed order, our Privacy Policy, and applicable law. Ask about export options before ending access if you need a copy of Your Content.

15. Warranties and disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT GUARANTEE THAT INTROS WILL RESULT IN ANY PARTICULAR OUTCOME.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO INTROD FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

17. Indemnification

You will defend, indemnify, and hold harmless Introd and its affiliates from any third-party claims arising out of (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your misrepresentation of your authority to bind your organization.

18. Export and sanctions

You may not use the Service if you are located in, or are a national or resident of, any country or region subject to comprehensive U.S. sanctions, or if you are on any U.S. government list of prohibited or restricted parties. You will comply with all applicable export control and sanctions laws.

19. Governing law and disputes

A signed order's governing-law and dispute terms control for that order. Otherwise, governing law, forum, and any mandatory dispute procedure are determined by applicable law. Before starting a formal proceeding, each party should contact the other and attempt a good-faith informal resolution, unless urgent relief is needed or applicable law permits proceeding immediately.

20. Changes to these Terms

We may update these Terms as the Service or law changes. We will update the date above and provide any additional notice required by applicable law or a signed order. Changes do not retroactively replace the terms of a completed order unless that order allows it.

21. General

These Terms, together with our Privacy Policy and any order forms or addenda, are the entire agreement between you and Introd regarding the Service. If any provision is unenforceable, the remainder will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

22. Contact

Questions about these Terms? Email legal@getintrod.ai.