Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Introd Technologies Inc. (“Introd”, “we”, “us”) and govern your access to and use of the Introd platform, websites (including getintrod.ai), APIs, integrations, mobile applications, and any related services (collectively, the “Service”). By creating an account, clicking “Accept”, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for safeguarding your credentials and for all activity under your account. You must promptly notify us at security@getintrod.ai of any unauthorized access. We may require additional verification for certain accounts or features.

3. Access and license

Subject to these Terms and your payment of applicable fees, Introd grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal purposes during the subscription term.

4. Acceptable use

You agree not to, and not to permit anyone to:

• Reverse engineer, decompile, or attempt to derive source code from the Service.
• Use the Service to send spam, harass, defraud, or violate any person’s privacy or rights.
• Scrape, crawl, or otherwise harvest data beyond rate limits or in violation of our APIs.
• Use the Service for benchmarking, building a competing product, or training competing models.
• Interfere with the security, integrity, or performance of the Service.
• Upload malware, infringing material, or content that is unlawful in your jurisdiction.
• Use the Service to make hiring, lending, housing, insurance, or other legally significant decisions about individuals.

5. Your content and data

You retain all rights in the content, contacts, and data you submit or that we collect on your behalf (“Your Content”). You grant Introd a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, modify, and process Your Content solely as necessary to provide, secure, and improve the Service for you, and as otherwise permitted by our Privacy Policy. You represent that you have the rights and lawful basis to provide Your Content to Introd.

6. Third-party integrations

The Service can integrate with third-party services (for example, Google, Microsoft, LinkedIn, and CRMs). Your use of those services is subject to their terms. Introd is not responsible for third-party services and may suspend or modify integrations at any time.

7. AI features

Some features use machine learning or generative AI to draft messages, rank paths, or summarize relationships. Outputs may be inaccurate or incomplete; you are responsible for reviewing them before relying on or sending them. We do not use Your Content to train third-party foundation models, and we contractually restrict our AI providers from doing so.

8. Feedback

If you send us suggestions, ideas, or feedback, you grant Introd a perpetual, irrevocable, royalty-free license to use them without restriction or compensation to you.

9. Plans, trials, and billing

Paid plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled. Fees are non-refundable except where required by law. We may change prices on renewal with at least 30 days’ notice. Free trials convert to paid plans at the end of the trial unless you cancel before then. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period.

10. Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, GST, withholding, or similar taxes, other than taxes based on Introd’s net income.

11. Intellectual property

The Service, including all software, models, designs, trademarks, and documentation, is owned by Introd and its licensors and is protected by intellectual property laws. Except for the license expressly granted to you, Introd reserves all rights.

12. Confidentiality

Each party will protect the other’s non-public information using at least the same degree of care it uses for its own confidential information, and not less than a reasonable degree of care, and will use it only to exercise rights and perform obligations under these Terms.

13. Privacy and security

Our processing of personal data is described in our Privacy Policy. Customers subject to GDPR, UK GDPR, or U.S. state privacy laws may execute our Data Processing Addendum by emailing privacy@getintrod.ai.

14. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if your account is used in a way that threatens the security or integrity of the Service, or as required by law. You may stop using the Service at any time. Upon termination, your right to access the Service ends; we will make Your Content available for export for 30 days, after which we will delete or anonymize it in accordance with our Privacy Policy.

15. Warranties and disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT GUARANTEE THAT INTROS WILL RESULT IN ANY PARTICULAR OUTCOME.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO INTROD FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

17. Indemnification

You will defend, indemnify, and hold harmless Introd and its affiliates from any third-party claims arising out of (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your misrepresentation of your authority to bind your organization.

18. Export and sanctions

You may not use the Service if you are located in, or are a national or resident of, any country or region subject to comprehensive U.S. sanctions, or if you are on any U.S. government list of prohibited or restricted parties. You will comply with all applicable export control and sanctions laws.

19. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Subject to the arbitration provision below, the state and federal courts located in San Francisco County, California will have exclusive jurisdiction over any dispute, and each party consents to personal jurisdiction and venue there.

20. Arbitration and class waiver

For users located in the United States: any dispute that is not resolved informally within 60 days will be resolved by binding individual arbitration administered by JAMS under its rules. You and Introd waive any right to a jury trial and to participate in any class or representative action. You may opt out of this arbitration agreement by emailing legal@getintrod.ai within 30 days of first accepting these Terms.

21. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in the Service at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

22. General

These Terms, together with our Privacy Policy and any order forms or addenda, are the entire agreement between you and Introd regarding the Service. If any provision is unenforceable, the remainder will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

23. Contact

Questions about these Terms? Email legal@getintrod.ai or write to Introd Technologies Inc., Attn: Legal, 2261 Market Street #4517, San Francisco, CA 94114, USA.